Refund policy

Returns

If you are unhappy with your purchase within 30 days, for whatever reason, please contact us at support@strydevet.com to discuss a return and refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and for you to return Styde.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Once approved, then your refund for Styde will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Due to the fact that we are not responsible for the cost of shipping we are unable to return fees that are paid to a shipping service like USPS, FedEx, or UPS.

If you purchased your Styde from a veterinarian or retail store, please return for refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@strydevet.com.

Styde purchased at veterinarian (if applicable)

Only items purchased directly from Styde can be returned for refund to Styde. If you purchased from a veterinarian or retail store, please return for refund at the original location.

Shipping

To return your product, you should email support@strydevet.com and we will send you a free return label.

If you paid return shipping fees directly to the courrier for a return, we are unable to credit you for shipping.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We will always issue a return label through a trackable shipping service.

However, we don’t guarantee that we will receive your returned item within the specified time frame provided by the shipping service.